Resume

Posted on Tue 01 January 2019 in Professional

David A. Yaffe

dyaffe (at) gmail (dot) com

QUALIFICATIONS & TECHNICAL SKILLS

  • Red Hat Certified System Administrator Openstack (100-058-973)
  • RHCSA (RHEL 6)
  • RHCT & RHCE (RHEL 5)
  • Scripting with sh, bash, python, php, awk
  • Thorough understanding of markup languages (HTML, XML)
  • System architecture and design
  • Basic TCP/IP and network configuration knowledge
  • Excellent verbal, public speaking, and written communication skills
  • Excellent diagnostic and troubleshooting skills
  • Excellent teamwork, mentoring, and knowledge sharing abilities

PROFESSIONAL EXPERIENCE

SaskTel, Regina, Saskatchewan
Technical Analyst, Network Enterprise Information Systems • 2011 - Present
  • Tier 3 support for infrastructure monitoring, network monitoring, and performance management systems including Nagiois, Cacti, and Splunk, along with operational measurement systems for DMS switches.
  • Day-to-day system maintenance for servers running Red Hat Enterprise Linux (versions 5, 6, and 7), and Windows Server (2012R2 and 2016).
  • Tier 3 support for SaskTel's centralized syslog management system, based on rsyslog.
  • Tier 3 support for Red Hat Gluster storage.
  • Lead application administrator for interally developed CRM application, ORCHID. Responsible for Tier 1, Tier 2, and Tier 3 support. Responsible for providing training for internal users and external customers.
  • Responsible for determining hardware requirements for applications, and managing application upgrades.
Technical Assistant (Systems Specialist), Technology Systems Engineering & Network and Enterprise Information Systems • 2005 – 2011
  • Tier 3 support for servers and server applications, including but not limited to, Business Support Systems, Operational Support Systems, Internet Caching systems, and Internet connectivity systems.
  • Day-to-day system maintenance on systems and applications, including RHEL 4 & 5, Windows 2003, Windows NT4, and Solaris 8.
  • Lead application administrator for interally developed CRM application, ORCHID. Responsible for Tier 1, Tier 2 and Tier 3 support and training.
  • Responsible for determining hardware requirements for the applications, and managing application upgrades.
  • Lead Tier 3 Technical and development support for internal Knowledgebase application, including Java development, and PowerShell scripting. Implemented procedural enhancements that significantly reduced the time required for daily maintenance.
  • Migrated and integrated an external 5620NM system to SaskTel’s system, providing an upgraded environment and functionality.
Technical Assistant, Technical Assistant Microcomputer Internet Support • 1997 – 2007
  • Tier 2 Internet Support
  • Lead Support for SaskTel’s Dial-Up and High speed products.
  • Business Continuity author for the IP Support Center (IPSC). Worked with corporate BCP group to develop.
  • Successfully migrated Navigata’s Tier 1 Helpdesk to SaskTel.
  • Responsible for creating and managing Knowledge Base documentation for SaskTel’s Internet products.
  • Day to day maintenance of the IPSC’s call recording system and related software.
  • Original Tech Prime (internal support) for the IPSC. Grew the team to 4 people.
  • Implemented Windows XP in the IPSC, as part of the corporate migration.
  • Provided Tier 1 and Tier 2 support for SaskTel’s SMB Firewall products.
  • Tier 2 support prime for Sasktel’s Premium (chargeable) support Queue.
  • Implemented support protocols for many products in the IPSC

VOLUNTEER EXPERIENCE

Regina South Zone Taekwon-do • 2008 – Present
Assistant Instructor
  • 2nd Degree Black Belt - Certificate Number C-2-1756
  • Assistant Instructor - Instructor Plaque Certificate 607770
  • Certified Umpire - 'B' Level
  • Previously sat on board of directors as Equipment Manager
Association of United Ukranian Canadians • 2014 – Present
Pavilion Manager & Board Member
  • Pavilion Manager for Poltava Ukrainian Pavilion, part of Regina's Multicultural festival
  • Responsible for the initial organization and distribution of materials ensuring all requirements are met
  • Managed Pavilion over the 3 day event, approximately 6000 visitors over 3 days, ensuring fire and security, food handling, and alcohol regulations are enforced. Meet VIPs and welcome them to the pavilion.
  • Help run bingo fundraising events.

EDUCATION

University of Regina 1993–1996

Regina, SK - Completed first 2 Years of Computer Science

Sheldon Williams Collegiate 1987 - 1991

Regina, SK - Graduated Grade 12